Firestone Complete Auto Care

Lanee, Thank you for your professionalism and heartfelt customer service when I called in to get an estimate for an oil change. It's always nice to get that information beforehand. More so, it was a treat to get that coupon offer! Thank you so much. Also, keep up the great work with customers who walk in and call. Working with people who are experiencing car problems can be a challenge, but you handled them with noteworthy composure. Shawn, I appreciate your patience and customer-centered approach in walking me through the vehicle inspection. I truly hope you'll reconsider offering classes for the general public--there's a real need for more education around basic car mainten…

Called to drop my car off for a routine maintenance, Mark was very friendly on the phone and they were able to accommodate a same day drop off. He was the one who checked me in and out, everything went smoothly. Great service!

If you need auto repairs, this place will treat you fairly. They do good work and are very helpful. I trust these guys. And they have never me down. I have had a/c service, tires and repairs done here. Great location.

I recently took my car to Madison Firestone for some much-needed repairs, and I couldn’t be more satisfied with the service. From start to finish, the experience was smooth and professional. **Customer Service:** The staff were friendly and knowledgeable. They took the time to explain the issues with my vehicle in a way I could understand, without using too much jargon. **Quality of Work:** The repairs were done quickly and correctly the first time. My car runs better than before, and I have confidence that the job was done right. **Pricing:** The estimate was fair and transparent, with no hidden fees. I appreciated the detailed breakdown of costs. **Facilities:** The workshop was clean …

I came here today for a wheel alignment, and they also inspected my tie rods and checked for any other issues. I’m very happy with the service I received. The team did a great job, and I especially want to mention the woman who was very kind and took the time to explain everything to me in a very nice and clear way. I really appreciated her professionalism and patience. I will definitely be coming back here for my future auto care needs