Big O Tires

Spoke to two different people on the phone that informed me ot would be ok to bring my own sensors and have them installed prior to showing up. Once I arrived I was told that they couldn't install customer owned parts and would have to use their own material. Wasted time...

Honestly hit or miss. Sometimes they're good, sometimes they do very shoddy work. Go at your own risk. I've been going to this specific Big O for 20 years and today I'm officially done. Forgetting to put the cover back over the oil plug, or better yet,putting 1 bolt in so it shook loose and was hanging from the bottom of the truck, is the last straw. I recently had to go back 3 time…

Yesterday my wife and I stopped by to replace a damaged tire the day before. My wife car is new and has few miles. The clerk insisted that "for safety reasons" we had to change ALL THE 4 tires and refused to change ONLY THE BROKEN ONE!! I did not agree and we went to a different shop and they changed the broken tire without saying a word. I contacted my friend in Italy who has a histor…

2.5 stars. Convenience factor gets a 5 star. I'd quickly hear the tapping noise of a nail or screw in my tire. Big O's happened to be across the street. Normally I go to the "other" tire store. They were quick to attend to my unexpected need and checked me in. The $30 fee was a bit upsetting as the other store routinely fixes tires at no charge. But I needed the immediate help.…

I will be calling corporate to make a formal complaint and want a refund for my tire that I paid for and rim. The undercarriage was damaged during a accidental crash into a curb. That was my fault entirely. They said just turn the light off which was a traction light off at the dealer and I'll be fine. I knew there was something more. I am at Dixon Auto body and they are proving that the unde…