🔧 Midas

Really appreciate their customer service. Went in to get my oil changed and found out I needed my tire rods replaced and an alignment. This matched up with the sensors I was getting on my car I couldn't figure out. Not only did they not try to over charge me they offered me a discount because I told them I didn't have that great of an experience at another midas. they followed up and kept me up to speed even when there was a little more time needed.

Midas saved me almost $600. The folks at KIA Elk Grove, who are scoundrels, denied my extended warranty, they sold me, because they said the intake valves are not part of the engine. Anyway, I bring all my cars to Midas, including my work vehicles because they are kind, honest, and do good work. I only went to KIA because I thought I had a real warrantee. Midas is great! The guys that work there are very good at what they do.

They took the time to complete the work my usual mechanic wouldn't touch. You gained a new customer. I figured I would try a "chain" mechanic since they are typically held to higher standards and it truly showed. Thank you Midas.

Wish I could give 4.5 stars! I am overall satisfied and grateful to the services I received at Midas. My engine light started flashing one Friday evening and I was glad to find their shop open on Saturday. Fortunately, they were willing to take me in without an appointment once they understood the urgency of the problem. After taking a look and getting some background info, they recommended I take the car into the dealership for services beyond their reach. Although not the best news in the moment, it became so in the long run because my car is now in the total recall process. Of course the dealership is trying any other solution than replacing my engine free. Ultimately though, it is flagged in their system for manufacturing errors beyond driver's error and I have not and will not pay anything for the repair services and rentals needed. I docked Midas' rating because before returning my car they turned off the engine light, which resulted in some trouble at the dealership. They were hesitant to believe there was a problem and almost returned it approved to drive, saying that the engine light hasn't come back on and the system is not showing any codes. However after pressing a bit further it all worked out and I am very grateful to the Midas team for their transparent honesty. Sadly auto shops have a stereotype for leading people astray, but I appreciate that these guys didn't mess with my car, time, or money beyond the genuine services they could provide.

I brought my Crosstrek in because of a nail in my tire. I was told it would be ready by 2 PM, but I didn’t get my car back until after 5 PM—which completely threw off my day. I had an event at 6 and errands to run beforehand. On top of the delay, they discovered a couple of other things that needed fixing and charged me nearly $200 to replace the engine and cabin air filters—parts that cost around $20 each online. When I later asked why it was so expensive, I received a vague response about “quality” and “professional installation,” even though replacing air filters is something anyone can do in under a minute. I left feeling overcharged and patronized. It’s one thing to pay a premium for service, but it’s another to be treated as if you are an idiot. When I complained, they offered me a $50 coupon for my “next visit” to shush me! Dude why would i go back to you after such disrespectful treatment?!